Membership Services Team Lead

TL;DR

Membership Services Team Lead: Leading and developing a team of Membership Services Representatives to deliver exceptional support for hirify.global hardware and software users with an accent on coaching, performance management, and operational efficiency. Focus on driving team KPIs, fostering an inclusive culture, and leveraging AI-driven insights to enhance member experience.

Location: Must be based in or eligible to work in Ireland and able to work onsite at the Limerick office under a hybrid model.

Company

hirify.global is a human performance company that provides wearable technology and data-driven insights to help members understand their bodies and daily lives.

What you will do

• Manage and mentor a team of 10–15 Membership Services Representatives.
• Conduct regular 1:1s, coaching sessions, and performance reviews to ensure team success.
• Identify training needs and collaborate with internal teams to implement development plans.
• Monitor quality and efficiency through regular shadowing and review of escalated member issues.
• Leverage AI-driven tools to improve team workflows and data-informed decision-making.
• Foster a positive, inclusive team culture while managing HR-related responsibilities.

Requirements

• Must be eligible to live and work in Ireland.
• Must be available to work onsite at the Limerick office in a hybrid capacity.
• Flexibility to work shifts across a Monday–Sunday daytime schedule (7:00 am – 10:00 pm).
• Previous experience as a Team Lead or Manager in a contact center environment.
• Strong organizational skills and ability to work under pressure.
• Proven track record in troubleshooting, problem-solving, and coaching others.

Nice to have

• Experience in a fast-paced startup environment.
• Demonstrated ability to lead by example in professionalism and attendance.

Culture & Benefits

• Competitive base salary and equity package.
• Opportunity to work in a mission-driven, high-growth environment.
• Focus on professional development and team growth.
• Inclusive and collaborative team culture.