Front Office Supervisor

TL;DR

Front Office Supervisor: Leading daily front desk operations and guiding the team to ensure exceptional guest experiences with an accent on hospitality excellence and operational efficiency. Focus on coaching team members, managing bookings, and coordinating cross-departmental workflows to maintain high service standards.

Location: Must be based in Berlin, Germany

Company

A hybrid hospitality concept blending student accommodation, coworking, and hotel services, operating as a Certified B Corp across Europe.

What you will do

• Lead daily front desk operations and provide guidance to the team during shifts.
• Coach, support, and motivate Front Office Hosts to deliver high-quality service.
• Manage guest arrivals, requests, and administrative tasks including bookings and payments.
• Coordinate with Housekeeping and F&B departments to ensure seamless guest experiences.
• Identify opportunities to upsell rooms and local experiences to guests.
• Assist in onboarding new team members and fostering a supportive work environment.

Requirements

• 1-3 years of experience in a front office supervisor or similar hospitality role.
• Fluent in English and German.
• Strong interpersonal and communication skills with a confident, warm approach.
• Ability to solve problems quickly and maintain composure during busy periods.
• Proficiency with modern hotel management systems.

Culture & Benefits

• Opportunity to work for a Certified B Corp focused on positive social impact.
• Access to employee discounts at all properties across Europe for yourself, friends, and family.
• Dynamic, multi-national work environment with a focus on inclusivity and authenticity.
• Clear pathways for professional growth and development within the company.
• Access to a vibrant workplace featuring events, gyms, and community spaces.