Business Consultant (SaaS)

TL;DR

Business Consultant (SaaS): Managing the onboarding and delivery lifecycle for highly-regulated organizations with an accent on records management, information governance, and technical configuration. Focus on translating complex business requirements into scalable solutions, facilitating governance workshops, and ensuring successful customer outcomes through structured delivery playbooks.

Location: Must be based in Sydney or Melbourne, Australia (Hybrid)

Company

hirify.global is a fast-growing, Australian-owned SaaS company providing data and information lifecycle management solutions for highly-regulated industries.

What you will do

• Prepare and execute onboarding work packages from charter to first value delivery.
• Facilitate governance charter workshops and produce initial governance documentation.
• Configure connectors and metadata to meet specific customer functional needs.
• Translate business goals into scalable, maintainable solution designs.
• Collaborate with product and development teams on customisations and enhancements.
• Support customer-led or partner-led delivery to ensure adherence to quality standards.

Requirements

• 5-7 years of experience in SaaS implementation, functional onboarding, or information management.
• 5-7 years of experience in records management practice, including classification and retention design.
• 5+ years in a client-facing consulting or advisory capacity.
• Hands-on experience with connector deployment, metadata configuration, or integration tooling.
• Demonstrated ability to translate business goals into configurable, scalable solutions.
• Strong attention to detail with clear communication skills for technical and non-technical audiences.

Nice to have

• Certification in Records Management, Information Management, or Business Information Systems.
• Experience with Microsoft 365, SharePoint, or Exchange.
• Experience delivering to regulated-market customers like financial services or government.
• Comfort using AI productivity tools for documentation and reporting.

Culture & Benefits

• Truly flexible work environment with a focus on work-life harmony.
• Generous paid parental leave and 4 weeks annual leave.
• Personal development budget for all staff.
• Employee Share Options.
• Opportunity to work on a product with significant social-good impact.