Spanish Bilingual Medical Scheduling Coordinator (Healthcare)

TL;DR

Spanish Bilingual Medical Scheduling Coordinator (Healthcare): Managing patient appointments and care-related inquiries for a California-based pain management organization with an accent on high-volume call handling and compassionate patient coordination. Focus on optimizing clinic schedules, processing medication inquiries, and ensuring seamless patient access to care.

Location: Remote (Must be able to work Pacific Time / PST hours)

Company

hirify.global is recruiting for a growing pain management healthcare organization serving multiple communities across California.

What you will do

• Schedule patient appointments across multiple pain management clinic locations throughout California.
• Manage high-volume inbound call flow, processing 400-500 daily calls as part of a team.
• Handle inbound calls regarding patient medication status and prescription inquiries.
• Process appointment modifications and cancellations with attention to patient needs.
• Maintain accurate patient information and appointment scheduling systems.
• Coordinate between multiple clinic locations to optimize patient scheduling.

Requirements

• Professional English communication skills, both verbal and written.
• Previous experience in the medical field, such as phone support, authorization processing, or healthcare-related roles.
• Professional phone manner with a patient-focused approach.
• Experience with appointment scheduling systems and customer service protocols.
• Ability to work Pacific Time (PST) hours.
• Bilingual capability (Spanish) is an advantage.

Nice to have

• Comfort with medical terminology and insurance processes.

Culture & Benefits

• Permanent work from home arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring.