Help Desk Analyst

TL;DR

Help Desk Analyst: Providing first-line technical support and troubleshooting for Microsoft-based business applications with an accent on clear communication and incident documentation. Focus on resolving end-user issues, maintaining IT operational standards, and ensuring system reliability in a fast-paced environment.

Location: Must be based in or able to commute to Trenton, NJ for initial onsite training, with subsequent remote work.

Company

hirify.global is a professional services provider focused on IT support and business application management.

What you will do

• Provide first-response help desk support to customers and end-users.
• Troubleshoot and resolve technical issues related to business applications and site support.
• Log all incoming requests and document actions taken to ensure resolution.
• Maintain thorough knowledge of IT operations procedures and tools.
• Provide follow-up status updates to users according to support policies.

Requirements

• Must be able to work onsite in Trenton, NJ for the first few weeks of training.
• Proficiency in Microsoft Windows 10, Windows Server, Active Directory, and Office 365.
• Experience with Microsoft Excel, Word, and Visio.
• Excellent verbal and written communication skills are required.
• Ability to work in a fast-paced, deadline-driven environment.
• 2-year college degree or equivalent technical study preferred.

Culture & Benefits

• Opportunity for remote work after initial training period.
• Structured training provided on AOC procedures and mainframe systems.
• Professional environment focused on IT standards and policy adherence.