Journeyman User Support Specialist (IT)

TL;DR

Journeyman User Support Specialist (IT): Providing high-priority technical infrastructure support and identity management for a mission-critical U.S. Coast Guard program with an accent on escalated network troubleshooting and VIP user support. Focus on resolving complex workstation configuration issues, performing root-cause analysis, and maintaining system stability within strict SLAs.

Location: Must be based in St. Louis, MO (Hybrid)

Salary: $21 - $35 Hourly

Company

hirify.global is a technology services firm dedicated to transforming government IT through innovative solutions and mission-focused support.

What you will do

• Provide high-priority technical support for infrastructure and identity management systems.
• Resolve complex workstation network topology and configuration issues for VIP users.
• Perform root-cause analysis and implement permanent remediation for system incidents.
• Document engineering work logs and configuration changes within enterprise ITSM systems.
• Coordinate cross-functional resolution with Tier 2 and Tier 3 engineering teams.
• Author internal technical procedures and administrative documentation.

Requirements

• Active Secret Clearance required.
• DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE) required.
• 3-5 years of experience in IT support or commensurate technical background.
• Advanced proficiency in Windows, Active Directory, and Azure environments.
• Operational knowledge of Exchange, SharePoint, and remote desktop server environments.
• Must be available to work Sunday through Thursday, 2:00 PM – 10:30 PM (2nd Shift).

Nice to have

• Experience supporting DoD or U.S. Coast Guard enterprise environments.
• Proficiency with ServiceNow (SNOW) or similar ticketing systems.
• Familiarity with ITIL service management frameworks.

Culture & Benefits

• Access to Learning & Development platform and certification preparation.
• Training, Education, and Certification assistance.
• Employee Assistance Program (EAP).
• Flexible work environment.
• Internal mobility and referral bonus programs.

Hiring process

• Virtual video interview with hiring manager (camera must be on).
• Enhanced Biometrics ID verification and background check (criminal and employment history).