Application Support Technician (ERP)

TL;DR

Application Support Technician (ERP): Providing technical support and troubleshooting for JobBOSS² Manufacturing ERP users within a swarm support model with an accent on customer satisfaction and collaborative problem-solving. Focus on diagnosing complex software issues, resolving data bottlenecks, and ensuring high-quality customer interactions across multiple channels.

Location: Remote (USA). Must be a US Person due to ITAR regulations.

Company

hirify.global provides specialized software products, including JobBOSS² Manufacturing ERP, to optimize industrial operations.

What you will do

• Provide frontline technical support via email, phone, and live chat to resolve customer inquiries.
• Collaborate within a swarm support model to efficiently diagnose and resolve complex software issues.
• Troubleshoot application performance bottlenecks and resolve issues involving code, data, and environmental components.
• Engage with cross-functional teams to communicate software defects and enhancement requests.
• Maintain deep technical expertise in ERP product functionality and new releases to guide customers.

Requirements

• 4+ years of experience in software or application support.
• Proven ability to troubleshoot complex technical issues involving code and data.
• Must be a US Person as per International Traffic in Arms Regulations (ITAR).
• Strong verbal and written communication skills for technical and non-technical stakeholders.
• Bachelor's degree in CS, IT, Engineering, Accounting, or 4 years of equivalent direct experience.

Nice to have

• Experience with ERP or supply chain-related software products.
• Proficiency in Windows OS and cloud platforms (AWS, Azure, or Google Cloud).
• Knowledge of RESTful APIs, SOAP services, and network protocols (TCP/IP, DNS, HTTP).
• Practical experience with database management and basic accounting principles.
• Strong background in professional call handling and customer service etiquette.

Culture & Benefits

• Collaborative swarm support environment focused on shared knowledge and collective problem-solving.
• Customer-centric culture that prioritizes empathetic and high-quality user experiences.
• Dynamic, fast-paced, and high-performance team atmosphere.
• Opportunity to work with niche manufacturing and supply chain technology.