IT Help Desk Agent (Customer Support)

TL;DR

IT Help Desk Agent (Customer Support): Providing technical support and troubleshooting for end-users with an accent on ensuring smooth IT operations and service reliability. Focus on solving technical issues, adhering to strict shift schedules, and maintaining high connectivity standards for remote work.

Location: Hybrid: Must live within 50 miles of Portsmouth, NH or be based in Plano, TX

Salary: $20/hr

Company

A leading provider of information technology and workforce solutions operating across the U.S. and Canada.

What you will do

• Provide IT support and troubleshooting for end-users to ensure operational efficiency.
• Participate in a mandatory 3-week instructor-led training program.
• Adhere to assigned shifts, maintaining high reliability and performance standards.
• Comply with hybrid work requirements, including mandatory in-office presence for specific shifts.
• Maintain a strong and stable internet connection via Ethernet for remote work periods.

Requirements

• Strong technical aptitude and problem-solving skills.
• Must be based in the US and willing to commute to the Portsmouth, NH office.
• Ability to work flexible shifts, including off-hours and weekends.
• Reliable internet connection with Ethernet capability.
• Flexibility to adapt to changing business needs and schedules.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contribution opportunities.
• Paid Time Off (PTO) and sick leave.
• Hybrid work model with fully remote options for off-hours shifts.