Lead Customer Success (SaaS)

TL;DR

Lead Customer Success (SaaS): Managing a portfolio of enterprise customers to drive business value and executive alignment within the beauty and wellness industry with an accent on strategic account growth and customer retention. Focus on analyzing revenue models, developing long-term solution roadmaps, and maintaining C-suite relationships to ensure high customer satisfaction.

Location: Must be based in Brisbane, Australia

Company

hirify.global is a unicorn cloud-based software provider for the beauty and wellness industry, powering over 30,000 salons and spas globally.

What you will do

• Act as a strategic business partner and advocate for a portfolio of enterprise customers to drive revenue and results.
• Analyze customer business models and industry trends to provide tailored recommendations leveraging hirify.global capabilities.
• Consult with customers to maximize system utilization and resolve challenges via cross-functional collaboration.
• Develop long-term account strategies and solution roadmaps in coordination with the product team.
• Build and maintain strong relationships with C-suite, management, and functional stakeholders.
• Monitor customer health and drive periodic engagements to ensure high satisfaction and product adoption.

Requirements

• 4+ years of experience in customer-facing technology success or sales roles.
• Experience managing large-scale enterprise accounts in a SaaS or Cloud environment.
• Bachelor's degree in Business or a related discipline.
• Ability to analyze wellness industry business models both qualitatively and quantitatively.
• Excellent communication and presentation skills for executive-level interaction.
• Location: Must be based in Brisbane, Australia

Nice to have

• Previous experience in Senior-level Program Management or Product Management.
• Deep understanding of or experience in the wellness industry.

Culture & Benefits

• Competitive base salary plus commission and equity through the Employee Stock Option Plan.
• Flexible work hours to support work-life balance.
• Comprehensive physical and mental wellbeing programs led by a dedicated Chief Wellness Officer.
• Enriching culture focused on empowering employees to reach their full potential.