DFR Technical Support Engineer (Drone Tech)

TL;DR

DFR Technical Support Engineer (Drone Tech): Supporting Drone as First Responder operations across hardware, software, and integrated workflows with an accent on deep technical troubleshooting and log-level investigations. Focus on identifying platform defects, managing complex DFR escalations, and ensuring customer mission-readiness.

Location: Remote (Must be based in the USA)

Salary: $90,000 – $95,000

Company

hirify.global builds technology designed to reduce crime and protect privacy through partnerships with cities, businesses, schools, and neighborhoods.

What you will do

• Act as the technical owner for complex DFR issues involving drones, docks, radar, and video streaming.
• Perform log-level investigations and technical analysis to identify patterns and root causes of failures.
• Drive engineering-ready escalations for platform or hardware defects and support crash post-mortems.
• Maintain troubleshooting documentation and knowledge base content for the DFR support organization.
• Collaborate with Aviation Engineering and Technical Account Managers to translate technical findings into resolution paths.
• Support DFR integration issues across systems such as FlockOS, CAD, VMS, and DAA.

Requirements

• 4+ years of advanced technical support or systems troubleshooting in complex hardware/software environments.
• Experience analyzing logs, interpreting failures, and writing high-quality defect reports for engineering.
• Familiarity with hardware and software used in DFR environments, including drones, docks, and streaming systems.
• Working knowledge of public safety IT systems, networking, and infrastructure concepts.
• FAA Part 107 certification required (or the ability to obtain it quickly).
• Availability for occasional, scheduled on-call support.

Culture & Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan including Medical, Dental, Vision, and an HSA match.
• 12 weeks of 100% paid parental leave and additional recovery time for birthing parents.
• Comprehensive family benefits, including a $50,000 lifetime maximum for fertility, adoption, or surrogacy.
• Financial stipends: $150/month WFH, $750 one-time Home Office, and $300/year Productivity allowance.
• Pet insurance and caregiver support via partners.