Plus
Включить Plus
Назад
Company hidden
обновлено 1 день назад

Ict Administrator III (Contact Center Operations)

1 150€
Формат работы
remote (только Slovakia)/hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Slovakia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Ict Administrator III (Contact Center Operations): Maintaining and optimizing LAN/WLAN infrastructure and ICT applications for contact center operations with an accent on incident management, change management, and SLA compliance. Focus on root cause investigation, coordinating complex technical changes, and ensuring uninterrupted service delivery.

Location: Košice, Slovakia. Remote working is only available within Slovakia.

Salary: Base salary from 1,150€ brutto

Company

hirify.global IT Solutions Slovakia is a leading provider of innovative information and communication technology services and one of the largest employers in eastern Slovakia.

What you will do

  • Manage and execute tickets related to incident and change management to ensure customer service meets SLAs and KPIs.
  • Investigate root causes of incidents and implement corrective actions to maintain a stable environment.
  • Coordinate complex technical changes, including planning, testing, and documentation.
  • Act as a technical lead and Single Point of Contact for specific customers or technologies.
  • Collaborate with international colleagues and vendors to troubleshoot and maintain systems.
  • Train other employees and maintain comprehensive technical documentation.

Requirements

  • Minimum 2 years of experience in ICT Application Operation & Management.
  • Expertise in Windows and Linux operating systems.
  • English proficiency at B2 level.
  • Secondary education completion.
  • Willingness to provide on-call duties for incident troubleshooting.
  • Strong analytical thinking and effective communication skills.

Nice to have

  • Knowledge of the German language.
  • Experience with recording solutions such as NICE.
  • Experience with Session Border Controllers (SBC).
  • Passion for Network and Cloud technologies.

Culture & Benefits

  • Extensive work-life balance portfolio with over 25 different benefits.
  • Financial incentives and variable salary components.
  • Dedicated benefits for health, sports, and family.
  • Focus on continuous learning and professional development.
  • Flexible work environment with remote options within the country.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →