Customer Support Specialist (Digital Experience)

TL;DR

Customer Support Specialist (Digital Experience): Designing and optimizing digital customer journeys and automation systems with an accent on AI tooling implementation and tech stack optimization. Focus on reducing friction in customer journeys, automating bottlenecks, and using data-backed experimentation to drive CX innovation.

Location: Remote (Manila, Philippines)

Company

B Corp certified company producing eco-friendly products and donating 50% of profits to global sanitation projects.

What you will do

• Implement and evaluate AI tooling to improve customer journey efficiency.
• Optimize Zendesk and Zapier configurations to eliminate process bottlenecks.
• Map end-to-end digital journeys to ensure seamless customer and agent experiences.
• Execute data-led experiments to build cases for new automations.
• Contribute to the CX roadmap by identifying emerging digital infrastructure trends.

Requirements

• Hands-on experience managing automation and AI within a CX context.
• Working knowledge of Zendesk and Shopify.
• Ability to think strategically about tool integration and scalable solutions.
• Strong internal relationship-building and storytelling skills using data.
• Must be based in Manila, Philippines

Culture & Benefits

• Competitive market-informed salaries and healthcare support.
• Generous paid leave and tailored learning and development opportunities.
• High social and environmental impact as a certified B Corp.
• Inclusive culture that encourages diverse perspectives.
• Free toilet paper.