Technical Support Specialist II (AdTech)

TL;DR

Technical Support Specialist II (AdTech): Solving complex customer issues for advertising platforms with an accent on tech-heavy investigations and product improvement. Focus on analyzing platform bugs, conducting SQL/JavaScript troubleshooting, and bridging the gap between customers and engineering.

Location: Philippines (Hybrid)

Company

AI-powered advertising technology company transforming ad experiences for brands and their consumers through a comprehensive advertising platform.

What you will do

• Resolve technical issues for platforms including TikTok, Pinterest, Snapchat, YouTube, and Google.
• Perform tech-heavy investigations using JavaScript, SQL, and log analysis to identify root causes.
• Analyze, reproduce, prioritize, and document platform bugs for the product development team.
• Provide consultative guidance to some of the world's largest online performance marketers.
• Support the launch of new products through Alpha and Beta programs.
• Cultivate the product feedback loop and improve platform documentation.

Requirements

• Must be based in the Philippines.
• 2-3 years of technical support experience in a customer-facing SaaS role.
• Proficiency in JavaScript and SQL for conducting troubleshooting via logs.
• Knowledge of databases, HTTP fundamentals, REST APIs, and basic MVC web-application architecture.
• Fluent spoken and written English.
• Willingness to work late APAC/early EMEA hours and amenable to weekend on-call shifts.

Nice to have

• Experience in the AdTech or online marketing industry.
• Knowledge of modern web technologies like React or AngularJS.
• Experience with Intercom or similar support tools.

Culture & Benefits

• Flat organization with a collaborative and inclusive environment.
• Opportunity to work within a diverse multinational team of 750+ employees from 60+ nationalities.
• Strong commitment to Diversity, Equity & Inclusion.
• Exposure to high-scale operations managing billions of impressions for Fortune 500 brands.