Senior Salesforce Field Service Consultant (FSL)

TL;DR

Senior Salesforce Field Service Consultant (Salesforce FSL): Leading the implementation and optimization of Salesforce Field Service Lightning and Depot Repair solutions with an accent on service transformation and process standardization. Focus on designing scalable scheduling, dispatching, and mobile operation workflows to improve operational efficiency.

Location: Remote

Company

hirify.global is a people-first company that connects top talent with innovative U.S. software product companies through staff augmentation and employer-of-record services.

What you will do

• Lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.
• Configure end-to-end service workflows including Work Orders, Service Appointments, Dispatcher Console, and Mobile Field Service.
• Design and improve scheduling, dispatching, execution, and quality assurance processes.
• Collaborate on ERP and third-party system integration initiatives.
• Deliver role-based training sessions and support user adoption initiatives.
• Partner with business stakeholders to translate requirements into scalable Salesforce solutions.

Requirements

• Salesforce Certified Field Service Consultant, Administrator, and Service Cloud Consultant certifications (mandatory).
• 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL).
• Proven expertise in Depot Repair, Asset Management, and SLA Management.
• Experience leading service transformation or process standardization initiatives.
• Experience delivering user training, documentation, and adoption programs.
• English proficiency (written and verbal).

Nice to have

• Experience in industrial, manufacturing, engineering, or field-service-intensive environments.
• Knowledge of ERP integrations within Salesforce ecosystems.
• Experience leading change management and organizational adoption programs.

Culture & Benefits

• Remote-first culture with international exposure and growth opportunities.
• High visibility role influencing operational efficiency and service excellence.
• Opportunity to lead strategic Field Service initiatives across global service operations.
• Full support from hirify.global, including career guidance, HR, and administrative services.