Customer Care Representative

TL;DR

Customer Care Representative (Customer Support): Managing B2C and B2B customer relations to ensure a positive user experience with an accent on reducing the Customer Contact Ratio. Focus on analyzing customer feedback and collaborating with stakeholders to eliminate the need for support contacts.

Location: Based in Prague

Company

A global team transforming urban mobility and guiding customers towards more livable cities.

What you will do

• Execute Customer Care strategies decided by the management team.
• Build and maintain relations with B2C and B2B customers.
• Ensure a positive customer experience via phone, email, and social media channels.
• Log customer contact information according to company policy.
• Monitor personal performance to achieve Customer Care objectives.

Requirements

• Previous work experience in Customer Care or Sales.
• Written and oral fluency in Czech and English.
• Availability to work full-time from Monday to Friday, 8:30 AM to 5:30 PM.
• Must be based in Prague.

Culture & Benefits

• International environment with a values-driven culture.
• Space for growth, autonomy, and initiative.
• Inclusive environment that celebrates diversity.
• Open culture where every voice is heard as part of one global team.