Technical Support Engineer (Java/J2EE)

TL;DR

Technical Support Engineer (Java/J2EE): Providing world-class technical support and advice for Pega products with an accent on troubleshooting complex technical issues and customer engagement. Focus on debugging, memory management, and resolving high-level technical cases within J2EE environments.

Company

A global leader in providing AI-powered decisioning and CRM software solutions.

What you will do

• Act as the first point of contact for customers to address and resolve technical issues.
• Drive support cases to timely resolution using deep understanding of Pega products and customer architectures.
• Collaborate and negotiate with internal groups to drive quality clarifications and solutions.
• Apply critical thinking to AI-generated outputs to enhance engineering efficiency and decision-making.
• Provide technical support and advice on the use of hirify.global’ Products and Applications.
• Work in rotational shifts (morning and afternoon) to ensure global coverage.

Requirements

• 2-3 years of experience in a technical role involving Java and J2EE expertise.
• Strong proficiency in Core Java, JSP, Servlets, JDBC, and OOP concepts.
• In-depth knowledge of Multithreading, Exception Handling, and memory management (heap-dump and performance analysis).
• Proven ability to interact directly with customers at all levels and manage expectations.
• Ability to work in rotational shifts.

Nice to have

• Experience with J2EE Application Servers such as Websphere, Weblogic, or Tomcat.
• Knowledge of relational databases including Oracle, DB2, and UDB.
• Familiarity with AWS, Kubernetes, Docker, and various monitoring tools.
• Prior experience in troubleshooting and debugging complex systems.

Culture & Benefits

• Competitive global benefits program including pay, bonus incentives, and employee equity.
• Continuous learning and development opportunities.
• Innovative, inclusive, agile, and flexible work environment.
• Active investment in AI-enabled learning and responsible adoption across engineering practices.