Customer Production Support Engineer (Semiconductor)

TL;DR

Customer Production Support Engineer (Semiconductor): Performing system installation, calibration, and troubleshooting for automated test equipment with an accent on customer production problem resolution and issue prevention. Focus on delivering technical expertise in hardware and software to reduce equipment downtime and maintenance costs.

Location: Jubei City, Taiwan

Company

Global test and automation specialists powering next-generation technologies through sophisticated solutions.

What you will do

• Perform system installation, calibration, retrofit, and troubleshooting of test equipment
• Take ownership of customer production problems and drive them to resolution
• Develop customer relationships and actively collaborate on issue prevention
• Implement support plans to reduce equipment downtime and maintenance costs
• Transfer critical application knowledge to production support teams during release phases
• Provide technical hardware and software expertise to manage internal and external resources

Requirements

• Degree in electronics engineering or a related field
• Experience working with customers in the semiconductor test area
• Ability to work under high pressure and adapt to constant requirement changes

Nice to have

• Experience with ATE (Automatic Test Equipment)
• Fluency in English
• Experience in handler/prober H/W docking integration
• Understanding of Silicon photonics, CPO (Co-Packaged Optics), and PIC measurement or testing

Culture & Benefits

• Comprehensive health and well-being programs, including medical claims and group insurance
• Retirement plans and tuition assistance programs
• Paid vacation and holidays
• Inclusive work environment that fosters innovation and continuous learning