Japanese Speaking Customer Success Manager (Japan Market)

TL;DR

Japanese Speaking Customer Success Manager (Japan Market): Managing client relationships and driving renewals for the Japanese market with an accent on strategic account planning and product enablement. Focus on solving complex business challenges, communicating ROI to executives, and collaborating with internal teams to drive product adoption and retention.

Location: Singapore (Hybrid: 3 days/week in office)

Company

hirify.global is a global leader in digital commerce trust, providing an advanced decision engine to block fraud and improve customer experience for major global brands.

What you will do

• Enable client stakeholders on the platform and conduct ongoing training.
• Lead high-impact monthly and quarterly business reviews with client executives.
• Drive client advocacy through reference calls and case studies.
• Identify and collaborate on upsell opportunities with the Sales team.
• Own retention and renewal processes for the Japan-based book of business.
• Provide strategic product feedback to internal leadership and R&D teams.

Requirements

• 3-4 years of post-live, client-facing Account Management or Customer Success experience.
• Bilingual fluency in English and Japanese is mandatory.
• Experience leading business reviews and communicating ROI to executives.
• Ability to collaborate effectively with internal Product and R&D teams.
• Experience in a SaaS startup environment, ideally within payments, fraud, or finance.
• Ability to work in a fast-paced environment and drive initiatives autonomously.

Culture & Benefits

• Competitive salary and Restricted Stock Units (RSUs).
• Comprehensive health insurance including vision and dental.
• Generous PTO policy and half-day Fridays.
• Hybrid work model emphasizing in-person collaboration.
• Focus on professional development and a collaborative, impact-driven culture.