Plus
Включить Plus
Назад
Company hidden
16 дней назад

Customer Support Specialist (SaaS)

Тип работы
fulltime
Грейд
junior
Английский
c1
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Customer Support Specialist (SaaS): Providing technical support and managing configurations/integrations for a quote-to-revenue platform with an accent on CRM connectivity and troubleshooting. Focus on resolving complex technical tickets, optimizing CRM integrations, and ensuring high customer satisfaction.

Company

hirify.global is a leader in business applications, providing a unique quote-to-revenue solution to help companies increase revenue and manage growth.

What you will do

  • Provide professional and personal technical support to global customers.
  • Manage the ticket system via email, phone, and video calls.
  • Support platform configurations and integrations with various CRM platforms.
  • Perform troubleshooting to ensure every ticket is fully resolved.
  • Ensure high levels of customer satisfaction with the provided solutions.

Requirements

  • Previous experience as a Support Specialist in SaaS B2B companies.
  • Proven experience with CRM integrations and implementation.
  • Familiarity with business applications and CRMs such as Salesforce or Hubspot.
  • Prior experience with SQL queries.
  • Bachelor's degree in Information Technology or Information Systems.
  • Fluent English (both written and verbal).

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →