Enterprise Customer Success Manager (Fintech)

TL;DR

Enterprise Customer Success Manager (Fintech): Driving customer engagement and retention through strategic communication initiatives with an accent on email marketing, product updates, and growth strategies. Focus on accelerating user adoption, evangelizing the product, and aligning GTM strategies with product KPIs.

Location: Hybrid position based in NYC

Salary: $120,000 USD

Company

hirify.global is a venture-backed fintech company leveraging AI to build a fraud-free global commerce ecosystem by automating chargeback dispute resolution.

What you will do

• Contribute to and refine the Go-to-Market strategy to ensure alignment with product goals.
• Define and monitor post-launch product KPIs in collaboration with product and marketing teams.
• Craft effective email marketing campaigns and product updates to drive user engagement.
• Evangelize the product through storytelling across social media and events.
• Execute growth strategies to accelerate user adoption and brand awareness.
• Drive demand through effective positioning and messaging programs.

Requirements

• 2+ years of experience in fintech or e-commerce industries
• Exceptional English writing and communication skills
• Strong background in product marketing or related disciplines
• Proven success in email marketing, community building, and growth initiatives
• Entrepreneurial mindset with prior founder experience strongly preferred

Culture & Benefits

• 401(k) retirement plan with company match
• Comprehensive health benefits
• Opportunity to work at a high-growth, AI-driven fintech startup
• Collaborative environment focused on revolutionizing eCommerce