Solutions Analyst (MDS 3.0-EHR Support)

TL;DR

Solutions Analyst (MDS 3.0-EHR Support): Providing expert technical support for clinical EHR systems with an accent on MDS 3.0 compliance and end-user issue resolution. Focus on managing support cases, maintaining knowledge documentation, and leveraging AI tools to enhance service delivery and operational efficiency.

Location: Must be located in the US for eligibility. Note: Remote roles require occasional travel to Mississauga or Salt Lake City for onboarding and team events.

Salary: $55,000 - $65,000 per year

Company

A leading health tech company providing cloud-based software solutions for long-term and post-acute care providers.

What you will do

• Provide world-class technical support to healthcare professionals via multiple channels.
• Manage and prioritize incoming support cases based on severity and complexity.
• Maintain and update knowledge articles on the support portal.
• Document all communications, transactions, and remedial actions in the CRM system.
• Collaborate with internal teams to improve operational tools and processes.
• Work shifts between 8am and 8pm as required.

Requirements

• Must be located in the US for eligibility.
• Expertise in MDS 3.0 and experience as an MDS Coordinator.
• Strong understanding of API and service technologies.
• Ability to work autonomously in a fast-paced, remote environment.
• Excellent critical thinking and time management skills.
• Desire to leverage AI tools to enhance work content and user experience.

Culture & Benefits

• Comprehensive benefits starting from Day 1.
• Retirement plan matching and flexible paid time off.
• Wellness support programs and parental/caregiver leaves.
• Continuous development support and learning opportunities.
• Inclusive culture with dedicated allyship and inclusion communities.