Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Helping customers deploy, integrate, and scale an AI-native experience research platform with an accent on technical troubleshooting and SDK/API implementations. Focus on solving complex integration challenges and acting as a technical advisor to maximize platform adoption.

Location: Hybrid (4x week), must be based in San Francisco, CA or New York City, NY

Salary: $135,000 – $150,000 + Equity

Company

hirify.global is building an AI-native successor to legacy survey tools, providing real-time customer insights for innovative companies like Notion, Figma, and Coinbase.

What you will do

• Partner with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, and platform configuration.
• Lead technical onboarding and implementation support to ensure successful rollout across customer workflows.
• Conduct technical demos and solution consultations aligned with business goals and technical requirements.
• Collaborate with Product and Engineering teams to isolate common requests and test new feature releases.
• Act as a trusted advisor by recommending best practices and scalable workflows for platform adoption.
• Support Sales and Customer Success teams during technical evaluations and growth opportunities.

Requirements

• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, or Implementation Engineering.
• Strong troubleshooting skills and proficiency with APIs, SDKs, and frontend integrations.
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web/mobile architectures (iOS, Android).
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Ability to travel up to 20% of the time.
• Must be based in San Francisco, CA or New York City, NY.

Nice to have

• Experience supporting SaaS products or enterprise software platforms.
• Familiarity with product development, UX research, analytics, or digital experience tooling.

Culture & Benefits

• Competitive base salary and employee equity.
• Comprehensive health coverage: Medical, Dental, and Vision.
• Financial perks: 401K program, FSA/HSA benefits, and a $175/month commuter benefit.
• Work-life balance: Flexible Paid Time Off and paid parental leave.
• Office perks: Lunch and dinner provided, and company-sponsored social events.
• Professional development stipend to support continuous learning.