Technical User Operations Specialist (AI)

TL;DR

Technical User Operations Specialist (AI): Providing empathetic and efficient technical support for an enterprise-grade AI platform with an accent on troubleshooting API, authentication, and model output quality issues. Focus on managing competing priorities, documenting customer feedback, and ensuring a seamless experience for enterprise clients.

Location: Must be based in one of the following US states: AZ, CA, CO, CT, DC, FL, IL, LA, MD, MA, NH, NJ, NY, OR, OH, PA, TN, TX, UT, WA, WI

Salary: $94,000 – $126,000 USD

Company

hirify.global is an AI-driven platform transforming legal and professional services through frontier agentic AI and deep domain expertise.

What you will do

• Serve as the first point of contact for customer support inquiries regarding AI output, app access, and APIs.
• Manage multiple competing priorities while maintaining high responsiveness during assigned shifts.
• Collaborate with cross-functional partners to troubleshoot and escalate complex technical issues.
• Maintain deep knowledge of product features to provide accurate and informed support.
• Document customer interactions and feedback to improve internal processes and knowledge base materials.
• Contribute to team workflows and the ongoing refinement of support operations.

Requirements

• Must be located in one of the specified US states: AZ, CA, CO, CT, DC, FL, IL, LA, MD, MA, NH, NJ, NY, OR, OH, PA, TN, TX, UT, WA, WI
• 3+ years of experience in a fast-paced technical support role for AI-driven products.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Solid understanding of APIs and ability to troubleshoot API-related issues.
• Proficiency with customer support tools and CRM systems.
• Exceptional empathy and communication skills with a focus on white-glove enterprise support.

Culture & Benefits

• Opportunity to build a generational company at a critical inflection point.
• Fast-paced, ownership-driven team culture focused on decisiveness and simplicity.
• Competitive compensation package including equity.
• Commitment to professional growth and excellence in a high-bar environment.