Client Experience Coordinator (Luxury Art)

TL;DR

Client Experience Coordinator (Luxury Art): Managing post-sale client processes and outbound shipping logistics for exceptional art and luxury objects with an accent on high-quality service and regulatory compliance. Focus on coordinating international shipping, managing invoicing and payments, and resolving complex client inquiries.

Location: Onsite in Paris, France

Company

hirify.global is a world-renowned auction house and luxury retail company established in 1744, promoting access to exceptional art and collectibles globally.

What you will do

• Coordinate post-sale actions and SLAs to ensure high-quality client service and timely communication.
• Manage outbound shipping and associated logistics for both domestic and international property.
• Handle invoicing, payment allocation, and daily financial reconciliations for client accounts.
• Prepare customs documentation and obtain necessary export licenses (e.g., FR export License/Cites).
• Resolve general client inquiries via email and phone, collaborating with internal business areas for resolution.
• Monitor shipper performance and KPIs to ensure compliance with service level requirements.

Requirements

• At least 3+ years of related professional work experience.
• Professional English proficiency (spoken and written).
• Existing knowledge of international and domestic packing methods, transportation, and regulatory compliance.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to remain calm and efficient in a fast-paced, deadline-driven environment.
• Must be based in Paris, France.

Nice to have

• Prior experience with SAP and Freshdesk.

Culture & Benefits

• Opportunity to work with a global network of specialists across 40 countries.
• Professional environment centered around exceptional art and luxury objects.
• Collaborative team structure supporting high-net-worth clients worldwide.
• Inclusive workplace commitment as an equal opportunity employer.