Finance & Strategy Manager (Support Operations)

TL;DR

Finance & Strategy Manager (Support Operations): Managing financial models, analytics, and planning processes for global support operations with an accent on cost attribution, capacity planning, and performance insights. Focus on bridging operational reality with financial outcomes to drive smarter, faster decision-making across the organization.

Company

hirify.global is a technology company building a global delivery platform that connects customers, merchants, and couriers in over 500 cities across 30 countries.

What you will do

• Develop and maintain cost models across regions with robust methodology and clear documentation.
• Lead performance reviews by synthesizing OKRs, financials, and operational metrics into actionable insights.
• Partner with Support Operations and Workforce Management to build and back-test capacity and cost plans.
• Design allocation keys and cost attribution logic to reflect support economics transparently.
• Conduct deep-dive variance analyses to identify root causes of budget deviations and quantify the impact of policy changes.

Requirements

• 5+ years of experience in finance, strategy, or analytics, ideally in operations-heavy or customer support environments.
• Strong analytical and modeling skills in Excel/Sheets with comfort in complex formulas and driver-based models.
• Proven ability to translate data into clear stories and recommendations for senior stakeholders.
• Experience working as a business partner with cross-functional teams like Operations, WFM, and Product.
• Ability to thrive in ambiguous environments and iterate quickly with incomplete data.

Culture & Benefits

• High-impact role at the intersection of finance, operations, and analytics.
• Opportunity to work within a global Support and Finance community.
• Supportive, low-ego culture valuing ownership, curiosity, and collaboration.
• Competitive compensation and benefits package.