Customer AI Analyst (AI)

TL;DR

Customer AI Analyst (SaaS): Configuring and optimizing customer accounts to maximize AI marketing performance with an accent on prompt engineering and data-driven insights. Focus on refining LLM prompts, delivering strategic performance reviews, and translating complex data into actionable growth recommendations.

Location: Remote (EMEA)

Company

hirify.global is an AI-powered SaaS platform helping Fortune 500 brands manage brand safety and engage consumers through personalized AI marketing experiences.

What you will do

• Configure and optimize customer accounts to establish a strong foundation for AI performance.
• Design, test, and refine LLM prompts to ensure high-quality outputs aligned with customer goals.
• Serve as a primary strategic advisor, delivering actionable insights, performance reviews, and optimization plans.
• Translate complex data into strategic narratives and dashboards for executive stakeholders.
• Collaborate with product and account teams to integrate customer feedback into the roadmap.
• Create data-driven best practices, case studies, and onboarding resources to educate customers.

Requirements

• 2+ years of experience in a customer-facing, data-focused role (e.g., technical account management or SaaS analyst).
• Proficiency in data analysis and optimization using tools like SQL, Excel, and BI dashboards.
• Familiarity with prompt engineering and Large Language Model (LLM) behavior.
• Native English-language skills.
• Native French-language skills (preferred).
• Must be based in the EMEA region.

Nice to have

• Background in SEO, including keyword strategy and organic growth analysis.
• Experience in digital marketing or campaign performance analysis.
• Prior experience in marketing operations or conversion optimization.

Culture & Benefits

• Early-stage startup opportunity at the center of the AI marketing revolution.
• Immediate ownership and impact within a high-performing team of mar-tech veterans.
• Meritocratic environment with significant career growth upside as the business scales.
• Collaborative, globally distributed team culture.