Incident Response Analyst

TL;DR

Incident Response Analyst: Managing and coordinating the identification, containment, and resolution of business-critical incidents with an accent on ITIL/DevOps methodologies and cross-departmental communication. Focus on optimizing incident playbooks, conducting post-incident retrospectives, and driving continuous improvement in infrastructure reliability.

Location: Must be based in the UK or Europe

Company

hirify.global is an industry-leading travel technology company specializing in cloud, data, and AI solutions for the aviation sector.

What you will do

• Assess incident severity and coordinate response teams across IT, security, and legal departments.
• Communicate incident status effectively to senior management and service consumers.
• Allocate resources efficiently to minimize business impact during critical incidents.
• Conduct thorough post-incident reviews to identify root causes and prevent recurrence.
• Develop and maintain incident playbooks, decision trees, and knowledge base articles.
• Update incident response strategies based on findings from continuous improvement reviews.

Requirements

• 5+ years of practical experience with Incident Management Frameworks (ITIL, COBIT, or DevOps).
• Proficiency with incident management tools like ServiceNow, Cloudwatch, and PagerDuty.
• Experience with documentation and collaboration tools including Jira, Confluence, and SharePoint.
• Strong conflict resolution and stakeholder management skills across all organizational levels.
• Broad understanding of modern IT infrastructure and application environments.
• Must be based in the UK or Europe to align with remote team operations.

Nice to have

• Experience with data analysis and reporting tools such as PowerBI.

Culture & Benefits

• Flexible working environment within a fast-growing technology company.
• Clear options for career advancement and professional growth.
• Dedicated learning and development opportunities.
• Inclusive culture committed to diversity, equity, and inclusion.
• Competitive salary packages based on experience.