Account & Billing Specialist

TL;DR

Account & Billing Specialist (Customer Support): Managing high-value client accounts and complex billing lifecycles for rental operations with an accent on accounts receivable, collections, and fleet coordination. Focus on maintaining data accuracy across CRMs, executing recurring billing cycles, and coordinating vehicle recovery workflows.

Location: Remote (Work schedule: Thursday - Monday, 9:00 AM - 7:00 PM CST / Phoenix timezone)

Company

hirify.global provides professional staffing and outsourcing solutions for global clients.

What you will do

• Serve as the primary contact for strategic accounts, handling reservations, extensions, and billing inquiries.
• Process reservations across business segments and coordinate fleet transition logistics via the fleet management system.
• Manage recurring monthly billing cycles, monitor daily payments, and enforce overdue protocols.
• Synchronize billing dashboards, generate customer invoices, and coordinate with third-party insurance providers for claims.
• Liaise with partner facilities on repair timelines and process vehicle returns in the tracking system.

Requirements

• 2+ years of experience in account management, customer service, billing administration, or accounts receivable.
• Experience in car rental, automotive, fleet logistics, or insurance replacement industries (highly preferred).
• Proven ability to navigate complex CRM software and central billing dashboards.
• High data-entry accuracy and a track record of maintaining consistent records across multiple platforms.
• Excellent organizational skills and ability to manage strict daily and monthly tracking timelines.

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.