Client Services Officer (Fintech)

Location: Limassol office, Cyprus. On-site work with rotating morning and evening shifts in the Cyprus Time Zone, including public holidays.

Company

Multi-regulated broker providing access to CFDs, cryptocurrencies, bonds, futures, options, and other financial products.

What you will do

• Handle client inquiries through live chat, email, and phone in English.
• Coordinate with internal departments to resolve client issues promptly.
• Support client verification and KYC procedures in line with regulatory and internal requirements.
• Provide guidance on account management, execution queries, platform functionality, and available trading tools.
• Troubleshoot login and platform navigation issues.
• Support client retention by following up with clients, reactivating dormant accounts, and providing tailored solutions.

Requirements

• At least one year of experience in customer support or sales within a regulated financial services company.
• Fluent English, with professional written and verbal communication skills.
• College or university degree.
• Strong attention to detail, organization, communication, professionalism, and self-motivation.
• Good knowledge of Microsoft Office applications.
• Flexibility to work rotating shifts and public holidays in the Cyprus Time Zone: 09:00–18:00 or 14:00–22:00.

Nice to have

• Knowledge of an additional language.
• Experience with financial products and exchange-traded derivatives, including futures and options.

Culture & Benefits

• Career development opportunities in a fast-growing international company.
• Remuneration package based on qualifications and experience, including a 13th salary and discretionary performance bonuses.
• Employee training and development program.
• Medical insurance covering outpatient, inpatient, and dental care.
• Team activities, welfare investment and savings plan, birthday and loyalty benefits, and SportBenefit participation.

Hiring process

• First interview with hiring managers or an HR call.
• Task assessment.
• Final interview with top management.