Client Services Officer (Fintech)

TL;DR

Client Services Officer (Fintech): Managing client accounts and resolving operational issues for a multi-regulated broker with an accent on trading platform support and churn prevention. Focus on troubleshooting technical difficulties, negotiating partnership terms, and ensuring long-term client retention through personalized solutions.

Location: Onsite in Limassol, Cyprus

Company

hirify.global is an award-winning, multi-regulated broker providing access to Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds.

What you will do

• Resolve execution delays and handle account management issues.
• Assist clients in understanding market trends and available tools.
• Proactively engage with clients to prevent churn and offer personalized solutions.
• Troubleshoot technical problems related to trading platforms.
• Represent the company at live events and industry Expos.
• Negotiate terms and close deals with potential partners.

Requirements

• At least 1 year of experience in Customer Support or Sales within a regulated financial services company.
• Fluent English language speaker.
• College or university degree.
• Proficiency in Microsoft Office applications.
• Flexibility to work on shifts (Morning/Evening) and public holidays in the Cyprus time zone.

Nice to have

• Additional language skills.
• Deep understanding of financial products and ETDs such as Futures & Options.

Culture & Benefits

• Attractive remuneration package including 13th salary and discretionary bonuses.
• Comprehensive medical insurance (outpatient, inpatient, and dental).
• Access to the Employee Training & Development program.
• Quarterly and semestrial team-bonding activities.
• Birthday and loyalty benefits.

Hiring process

• First interview with hiring managers or an HR call.
• Task assessment.
• Final interview with top management.