ServiceNow HRSD Senior Specialist

TL;DR

ServiceNow HRSD Senior Specialist: Designing, configuring, and maintaining HRSD solutions, partnering with global ServiceNow platform developers with an accent on alignment with overall platform governance and best practices. Focus on troubleshooting and resolving incidents to ensure system stability, maintaining documentation, and providing training to HR users.

Location: Mexicali, BC, México or Mexico City | Hybrid (Mostly on-site)

Company

Sonova envisions a world where everyone can enjoy the delight of hearing, developing innovative solutions that improve hearing health and human connection.

What you will do

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces.
• Administer and maintain the ServiceNow HRSD platform.
• Partner with IT developers to ensure alignment between HRSD and ITSM modules.
• Gather requirements from HR stakeholders and design effective solutions.
• Troubleshoot and resolve incidents to ensure system stability.
• Maintain documentation and provide training to HR users.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field.
• Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM.
• ServiceNow Certified System Administrator (CSA) required.
• HRSD Implementation Specialist certification preferred.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills with both technical and non-technical stakeholders.

Culture & Benefits

• Benefits in accordance with the Federal Labor Law (LFT).
• Savings fund (Fondo de Ahorro).
• Team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management.
• Inclusive environment that promotes engagement and collaboration.
• Supportive and motivating workplace where innovation thrives.