T1 Technical Support Specialist (Maritime)

TL;DR

T1 Technical Support Specialist (Maritime): Providing first-level technical support for voyage planning software and digital publications with an accent on case resolution and data integrity. Focus on resolving end-user tickets within KPIs and collaborating with product teams to improve software stability.

Location: Must be based in Athens (Greece) or Aberdeen/Bristol (UK). Hybrid work model.

Company

hirify.global provides data-driven solutions to help global clients navigate changing environments by unlocking the value of data.

What you will do

• Provide first-level technical support for voyage planning software and digital publications.
• Analyze and resolve support cases within defined KPIs to ensure positive customer experience.
• Maintain the ticketing system with detailed information on case status, root causes, and fix estimations.
• Liaise with third-party data and content providers for case resolution.
• Collaborate with Product Management and Development teams by providing input based on case work.
• Apply problem-solving methods for unknown cases or escalate them to T2 Support.

Requirements

• Experience in maritime or relevant customer/product support roles.
• Strong technical acumen and problem-solving skills within standardized reports.
• English: Solid verbal and written communication skills required.
• Education in technical or maritime fields (e.g., Computer Science or Nautical Studies).
• Ability to work in a flexible environment within a 24/7 shift system.
• Must be based in Athens, Greece, or Aberdeen/Bristol, UK.

Culture & Benefits

• Hybrid work model.
• International development opportunities to support professional growth.
• Smart, creative, and innovative environment with a supportive team of professionals.
• Opportunity to contribute to a global mission unlocking data value.