Medical Records Coordinator (Medical)

TL;DR

Medical Records Coordinator (Medical): Processing medical records, authorizations, and facilitating communication between members and providers with an accent on HIPAA compliance and administrative efficiency. Focus on maintaining strict data privacy, managing high-volume records requests, and coordinating Mental Health Leaves & Accommodations.

Location: Remote (Must be able to work EST shifts)

Company

A mental healthcare company utilizing precision technology to remove barriers to care for millions of people across thousands of corporate partners.

What you will do

• Process medical record requests and patient authorization forms, including provider letters.
• Coordinate with providers, patients, and internal teams to manage and retrieve medical files.
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests.
• Provide weekly metrics on new, in-progress, and completed records requests.
• Handle daily administrative duties, including emails, inbound/outbound calls, and support tickets.
• Ensure strict adherence to HIPAA guidelines to maintain the confidentiality of PHI.

Requirements

• Minimum 1 year of experience in a similar medical administrative role.
• Advanced understanding of medical terminology and HIPAA regulations.
• Proficiency with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
• Availability to work EST shifts, including one weekend per month and at least four holidays per year.
• Excellent written and verbal communication skills.
• Ability to multi-task and operate efficiently in rapidly changing environments.

Culture & Benefits

• Mission-driven environment focused on revolutionizing mental healthcare accessibility.
• Potential for temporary contract to extend or transition into a permanent full-time role based on performance.
• Inclusive workplace committed to diversity and supporting underrepresented communities.
• Collaborative environment working with high-profile Fortune 500 clients.