Customer Support Engineer

TL;DR

Customer Support Engineer (Cloud/Federal): Providing Tier 3 technical support for a cloud-based case management system with an accent on full-stack troubleshooting and infrastructure diagnostics. Focus on resolving complex escalated issues within AWS environments, collaborating with engineering teams, and maintaining system performance for federal financial regulatory agencies.

Location: Must be authorized to work in the United States

Salary: $75,000 - $110,000

Company

hirify.global is a rapidly growing company dedicated to improving the daily lives of millions by delivering quality software solutions to the federal space.

What you will do

• Own and resolve complex escalated support issues across the full stack.
• Investigate infrastructure and application problems within AWS, including Aurora PostgreSQL, CloudWatch, and Splunk.
• Collaborate with engineering teams to identify root causes and implement permanent fixes.
• Support system monitoring, alerting, and incident response to ensure availability.
• Document technical findings, resolutions, and operational runbooks.
• Assist with release validation and post-deployment verification.

Requirements

• Must be authorized to work in the United States.
• Hands-on experience providing Tier 3 or full-stack technical support in enterprise environments.
• Proficiency in troubleshooting Java backend and React frontend applications.
• Experience with AWS environments, including CloudWatch and Splunk.
• Familiarity with PostgreSQL and data-related issue investigation.
• Understanding of CI/CD pipelines and deployment impacts.
• Bachelor's degree.

Culture & Benefits

• Fully remote work environment.
• Comprehensive benefits package including company-matched 401(k).
• Flexible PTO and paid holidays.
• Tech and education stipend for professional growth.
• Collaborative, Agile-driven team culture.