Technical Operations Engineer (Fintech)

TL;DR

Technical Operations Engineer (Python/Fintech): Troubleshooting applications, services, and infrastructure issues for a global fintech platform with an accent on L2 support and incident management. Focus on resolving root causes, coordinating with development teams, and maintaining system reliability via on-call rotations.

Location: Hybrid in Mexico City (4 days in office, 1 day remote)

Company

hirify.global is a fast-growing fintech leader providing integrated business accounts, hedging, and financing solutions via a proprietary platform.

What you will do

• Troubleshoot applications, services, and infrastructure issues reported by end-users.
• Verify, document, and track bugs for accurate escalation to engineering teams.
• Manage incidents and coordinate communication between stakeholders and developers.
• Collaborate with Software Engineering to establish support workflows and monitoring plans.
• Partner with vendors to resolve service events and perform code reviews.
• Participate in shift rotations and out-of-hours on-call support for critical issues.

Requirements

• Experience providing Level 2 (L2) support in a tech-driven environment.
• Software development experience, specifically with Python.
• Strong technical troubleshooting and problem-solving abilities.
• English proficiency is required.
• Must be based in Mexico City for the hybrid work arrangement.

Nice to have

• Familiarity with AWS, Google Cloud, and Linux administration.
• Knowledge of Spanish or Portuguese.
• Experience with Salesforce Administration, Agile, CI, PostgreSQL, Terraform, or Observability.
• Frontend development skills (HTML, CSS, JavaScript).

Culture & Benefits

• High-performance, high-growth environment rewarding results and impact.
• Culture of personal responsibility, ownership, and freedom.
• Inclusive and diverse work environment.
• Career development through a structured career map and regular reviews.