Merchant Success Specialist (Fintech)

TL;DR

Merchant Success Specialist (Fintech): Managing and scaling relationships with merchants across Denmark to drive onboarding, activation, and growth with an accent on merchant lifecycle communication and product adoption. Focus on identifying upsell opportunities, reducing churn, and collaborating cross-functionally to enhance the merchant experience.

Location: On-site in Copenhagen, Denmark

Company

hirify.global provides simple and transparent payment and financing solutions to redefine the way people shop online and in-store.

What you will do

• Manage and grow relationships with merchants across different segments and industries.
• Support merchant onboarding, activation, and adoption of hirify.global products and services.
• Coordinate merchant lifecycle communication, feature updates, and onboarding flows.
• Work with the Marketing team on co-marketing campaigns, merchant activations, and events.
• Create merchant reporting and visibility dashboards to support engagement and success.
• Identify upsell, retention, and renewal opportunities to help reduce churn.

Requirements

• 2-4 years of experience in merchant success, customer success, or account management, ideally within fintech, payments, SaaS, or e-commerce.
• Native fluency in Danish and professional fluency in English.
• Commercial mindset with the ability to identify growth and retention opportunities.
• Strong project management and organizational skills for managing multiple initiatives.
• Must be able to work on-site from the Copenhagen office.

Culture & Benefits

• Opportunity to work closely with C-level stakeholders in a fast-paced scale-up environment.
• Competitive base salary with additional commissions through merchant upsell and retention.
• High level of autonomy and direct impact on merchant growth.
• Fun, informal, and international work atmosphere with a diverse team.
• Central office location in Copenhagen.