Support Specialist (SaaS)

TL;DR

Support Specialist (SaaS): Providing technical assistance to hospitality customers with an accent on hardware and software troubleshooting. Focus on identifying product bugs, documenting resolutions, and maintaining high-quality support standards across multiple channels.

Company

A cloud commerce platform helping retail, hospitality, and golf businesses simplify and scale their operations globally.

What you will do

• Provide Gold Class support via phone, chat, and email for hospitality customers.
• Troubleshoot, test, and resolve hardware and software issues.
• Collaborate with global teams across APAC, EMEA, and NOAM.
• Document and track customer interactions within support platforms.
• Identify and escalate product bugs to the Quality Assurance team.
• Promote product improvements based on customer feedback.

Requirements

• Previous experience in customer service or technical support.
• Excellent verbal and written communication skills in German and English.
• Basic proficiency with iOS, Android, OSX, and Windows platforms.
• Flexibility to work shifts, including weekends.
• CV must be submitted in English.

Nice to have

• Experience with SaaS products or the hospitality industry.
• Knowledge of HTML/CSS and Mac OS.
• Written and verbal communication skills in Dutch or French.
• Experience with ticketing and live chat platforms.

Culture & Benefits

• Annual allowance of €400 for health and wellbeing.
• Comprehensive health package including dental, optical, and private healthcare.
• Equity options for all employees.
• Inclusive and diverse workplace culture.
• Opportunity to grow within a fast-paced, high-growth environment.