Senior Manager, Customer Implementation (SaaS)

TL;DR

Senior Manager, Customer Implementation (SaaS): Leading the Customer Implementation Specialist team to drive seamless customer onboarding and technical excellence with an accent on scalable processes and strategic guidance. Focus on optimizing the customer experience, managing high-performing teams, and aligning technical solutions with customer objectives.

Location: Must be based in São Paulo, Brazil

Company

hirify.global is the global leader in Human Risk Management, providing AI-powered security training and risk intelligence to over 70,000 organizations worldwide.

What you will do

• Lead, mentor, and develop the Customer Implementation Specialist team.
• Drive the execution of scalable onboarding and implementation processes to ensure successful customer go-lives.
• Oversee the delivery of technical solutions and strategic guidance throughout the customer lifecycle.
• Collaborate with the VP of Customer Success and cross-functional teams to execute success strategies.
• Monitor performance metrics related to implementation timelines, adoption, and satisfaction.
• Advocate for customer needs to Product and Engineering teams to enhance platform capabilities.

Requirements

• Proven leadership experience in customer implementation, solution architecture, or customer success within a B2B SaaS environment.
• Strong understanding of customer onboarding processes and lifecycle management.
• Demonstrated ability to build and scale high-performing teams.
• Technical proficiency with SaaS platforms, APIs, and system integrations.
• Excellent communication, stakeholder management, and critical thinking skills.
• Location: Must be based in São Paulo, Brazil

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance.
• Tuition and certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech, and fun work environment.