Senior Manager Resident Technology Services (Cloud)

TL;DR

Senior Manager Resident Technology Services (Cloud): Managing a team of Resident Technology Architects and Consultants to accelerate time-to-value for HashiCorp customers and guide organizations through multi-dimensional challenges. With an accent on customer engagement delivery, people management, and escalation assistance. Focus on enabling innovation with scalable cloud solutions to ensure enterprise efficiency, security, and scalability in hybrid and multi-cloud environments.

Location: Hybrid in São Paulo, Brazil

Company

hirify.global is a global technology and consulting corporation focused on applying intelligence, reason, and science to improve business and society through open hybrid cloud and AI strategies.

What you will do

• Act as a delivery manager across multiple customer engagements, coordinating professional services resources.
• Serve as an escalation point for customer engagements managed by your team members.
• Educate management on best practices for system administration, service management, automation, and observability.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Manage a small team of Resident Technology Architects and Consultants, including career growth and professional development.
• Track data on the impact of services on customer success.

Requirements

• Fluent English required.
• Deep experience designing and implementing technical systems and services.
• Great experience leading technical teams in the delivery of large projects or initiatives.
• Experience managing client relationships and escalations.
• Thorough understanding of DevOps processes and automation tool chains.
• Intermediate expertise in cloud and on-premise infrastructure management.
• Proven track record of assisting with or driving cloud transformation.

Nice to have

• Fluent Spanish.
• Passion for thought leadership in cloud operating model, organizational transformation, cloud operations, or SRE.

Culture & Benefits

• Opportunity to learn and develop career with continuous trust and support.
• Environment where everyone can thrive, encouraging courage and experimentation.
• Growth-minded culture, open to feedback and continuous learning.
• Team-focused approach, collaborating with diverse perspectives.
• Focus on being a catalyst for progress, embracing challenges with a can-do attitude.
• Committed to being an equal-opportunity employer, compliant with fair employment practices, and eligible for people with disabilities.