Business Operations Specialist (SaaS)

TL;DR

Business Operations Specialist (R&D Operations): Coordinating operational, project, and cross-functional activities to support the product and engineering organization with an accent on cloud cost controls, procurement, and vendor management. Focus on removing operational friction, tracking critical metrics, and ensuring compliance and governance across the R&D lifecycle.

Location: Remote (Global). Must work within Eastern Standard Time (EST) business hours.

Company

hirify.global is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions to help organizations optimize revenue and seller performance.

What you will do

• Perform regular monitoring of R&D cloud spend and produce weekly health reports.
• Coordinate procurement activities by aligning with legal, security, and R&D teams to facilitate vendor selection.
• Manage vendor relationships, billing, and contract renewals to ensure alignment with agreements.
• Organize team compositions and project assignments for each new development cycle.
• Prepare management-level presentations and maintain source files for operational reporting.
• Handle JIRA escalations and coordinate accessibility and security compliance across R&D teams.

Requirements

• 2–4 years of experience in operations, project coordination, or business analysis, preferably in tech.
• Ability to align working hours with Eastern Standard Time (EST).
• Advanced proficiency in Microsoft Excel (pivot tables, XLOOKUP, INDEX/MATCH) and PowerPoint.
• Experience with JIRA and work management platforms like Monday.com or Asana.
• Working understanding of basic SQL and the software development lifecycle (SDLC).
• Bachelor's degree in Business Administration, Operations Management, or a related field.

Culture & Benefits

• Market-leading compensation package.
• Comprehensive insurance coverage including medical, dental, vision, and life insurance.
• Full remote work flexibility with a results-driven culture.
• Wellness programs and continuous professional development opportunities.
• Annual time off provided in accordance with legislative requirements.