Executive, Customer Service (Fintech)

TL;DR

Customer Service Executive (Fintech): Handling customer inquiries and resolving issues for the Philippines customer base via email, chat, and phone with an accent on high-quality communication and problem-solving. Focus on providing concise product information, managing tickets, and improving service processes.

Location: Manila, Philippines

Company

hirify.global is a leading tech- and AI-powered personal finance aggregation and comparison platform providing data intelligence across insurance and banking solutions.

What you will do

• Respond to customer inquiries via email, chat, and phone platforms promptly and accurately.
• Resolve customer issues and complaints to ensure a positive experience.
• Provide clear and concise information regarding MoneyMax’s products and services.
• Escalate complex inquiries or complaints to appropriate departments or supervisors.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with team members to achieve department goals and improve service processes.

Requirements

• Fluency in written and spoken Tagalog and English is mandatory.
• Minimum of 1 year of experience in customer service, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Must be located in Manila, Philippines.

Nice to have

• Familiarity with the Philippines' financial services industry.
• Experience using Zendesk as a ticketing tool.

Culture & Benefits

• Comprehensive leave package including annual, birthday, tenure, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Competitive benefits including insurance and a mental wellness program.