Customer Support Specialist

TL;DR

Customer Support Specialist: Providing high-quality assistance to users via phone, email, and chat with an accent on efficient issue resolution and complaint management. Focus on maintaining accurate CRM records and ensuring positive customer experiences across the platform's service ecosystem.

Location: Must be based in Manila, Philippines (Onsite)

Company

hirify.global is a global ride-hailing and multi-service tech company dedicated to challenging injustice and providing fair pricing solutions across 48 countries.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues, complaints, and process returns or exchanges.
• Maintain detailed records of all customer interactions.
• Update and manage customer information within the CRM system.
• Collect and forward valuable customer feedback to internal departments.
• Provide timely status updates to customers regarding their inquiries.

Requirements

• Excellent oral and written English communication skills.
• Ability to maintain a polite and professional tone in all interactions.
• Strong capacity to handle and process large volumes of information.
• High attention to detail and accuracy in documentation.
• Proficiency in PC usage and basic office software.
• Experience working with CRM systems or similar specialized software.