Support Engineer (SQL)

TL;DR

Support Engineer (SQL/Linux): Providing high-level technical support for enterprise customers using a cloud-native distributed SQL database with an accent on database internals, SQL query optimization, and Linux system diagnostics. Focus on reproducing complex product bugs, analyzing performance bottlenecks in distributed systems, and collaborating with engineering teams to resolve critical outages.

Location: Remote (Must be based in Portugal)

Company

hirify.global delivers a cloud-native distributed SQL database that unifies transactions and analytics to power data-intensive applications.

What you will do

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex issues and critical outages.
• Identify and reproduce product issues, perform QA, and submit bug reports or feature requests to Engineering.
• Collaborate with software developers, sales engineers, and technical account managers to resolve customer issues.
• Streamline Support and Engineering processes, authoring internal run-books and public documentation.
• Ensure a high-quality and positive support experience for all customer interactions.

Requirements

• 4+ years of advanced customer-facing technical support experience.
• Experience with MySQL or MySQL-like databases and SQL Query Optimization.
• Strong sysadmin/QA skill set: proficiency with Linux, system I/O, network throughput, and log analysis.
• Experience with Kubernetes and at least one scripting language (Python, Bash, or Go).
• Familiarity with distributed systems and cloud platforms (AWS/GCP).
• Strong written and verbal English communication skills.

Culture & Benefits

• Remote work arrangement within Portugal.
• Opportunity to work with high-scale, complex data and cutting-edge distributed SQL technology.
• Highly collaborative environment working across development, product management, and SRE teams.
• Strong commitment to diversity and inclusion in the workplace.