Technical Support Engineer (PostgreSQL)

TL;DR

Technical Support Engineer (PostgreSQL): Managing and resolving complex technical incidents for enterprise customers using a distributed SQL database with an accent on root cause analysis, distributed systems troubleshooting, and cross-functional collaboration. Focus on investigating replication lag, managing production incidents, and providing professional support during weekend shifts.

Location: Remote, must be based in the United States and have work authorization

Salary: $90,000 – $120,000 USD annually

Company

hirify.global is the company behind hirify.globalDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native applications.

What you will do

• Triage and own technical support tickets from enterprise customers, collaborating across time zones.
• Investigate incidents methodically by analyzing logs and tracing replication issues to identify root causes.
• Create detailed internal notes and handover documentation to ensure global team continuity.
• Perform reproductions of customer issues and document steps for replication.
• Escalate critical issues to engineering with sufficient evidence for immediate action.
• Contribute to the team's shared knowledge base to improve problem-solving efficiency.

Requirements

• Fluent bilingual proficiency in English and Spanish.
• Availability to work a weekend shift (Friday to Tuesday).
• Must be based in the US with valid work authorization.
• Technical background in any discipline (software, systems, networking, electronics, etc.).
• Familiarity with Linux tools, specifically find and grep for filesystem navigation.
• Disciplined approach to note-taking and documenting technical context.

Nice to have

• Experience with relational databases and writing SQL queries.
• Previous experience on a support team for a large software product.

Culture & Benefits

• Incident commander culture where engineers dig into source code to solve complex problems.
• Competitive cash compensation and equity options.
• Comprehensive health and retirement plans.
• Unlimited paid time off (PTO).
• Collaborative, global team environment emphasizing curiosity and ownership.