Client Care Support (Payments)

Location: Bogota, Colombia; at least 3 days per week in the office

Company

hirify.global provides payments technology that facilitates transactions among consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Provide operational support to clients and troubleshoot complex issues related to payments and processing services.
• Manage assignments of varying scope and complexity using initiative and sound judgment.
• Set priorities and manage customer expectations to resolve client needs on time.
• Build productive working relationships with staff and management at all levels.
• Support the implementation and ongoing operation of market-specific products and services.
• Use digital tools, including generative AI tools such as ChatGPT and Microsoft Copilot, in everyday work.

Requirements

• High school diploma or equivalent, or relevant work experience.
• Experience troubleshooting and resolving complex client issues in the payments industry.
• Experience applying project management principles, setting priorities, and managing customer expectations.
• Experience using Excel for data analysis and PowerPoint for professional presentations.
• Experience with public speaking and delivering presentations.
• Bilingual communication skills in English and Spanish are required.

Nice to have

• One or more years of work experience.
• Experience in support, pre-sales, or project management within financial services, payments, software, or information services.
• Experience supporting complex clients or services in bankcard operations.
• Experience negotiating with and influencing clients and staff at the working level.
• Experience working in a highly regulated financial environment.

Culture & Benefits

• Full-time role with regular collaboration both independently and as part of a team.
• Work from the Bogota office at least three days per week; exact office days are confirmed by the hiring manager.
• Opportunity to work with emerging digital technologies, including generative AI tools.
• Work in a global payments environment focused on client impact and operational quality.