IT Operations Specialist (AI)

TL;DR

IT Operations Specialist (System Engineering): Managing and scaling internal IT infrastructure and employee lifecycles with an accent on identity management, endpoint security, and automation. Focus on building repeatable systems using Okta, MDM platforms, and scripting to support a hyper-growth AI cloud environment.

Location: Must be based in Singapore. Hybrid prioritized, though remote may be considered for candidates located more than 30 miles from an office.

Salary: SGD 105,000 - 140,000

Company

hirify.global is The Essential Cloud for AI™, delivering a high-performance platform of technology and tools that enables innovators to scale AI breakthroughs.

What you will do

• Support and scale the internal IT environment across identity, endpoints, and SaaS platforms.
• Administer IAM platforms (Okta) and automate user lifecycle management.
• Manage macOS and Windows endpoints using MDM platforms like Jamf and Intune.
• Optimize ITSM workflows and asset tracking within Freshservice.
• Develop automation scripts using Python, Bash, or PowerShell and utilize Terraform for infrastructure.
• Maintain technical documentation and participate in on-call rotations for critical incidents.

Requirements

• 4–6 years of progressive experience in IT support or operations, ideally in cloud-native or high-growth environments.
• Proven expertise with Okta, Jamf, Intune, and Freshservice.
• Scripting proficiency in Python, Bash, or PowerShell.
• Solid understanding of MFA, device compliance, and endpoint protection (EDR).
• Must be a U.S. person or eligible for U.S. Government export control authorization.
• Must be based in Singapore.

Nice to have

• Experience supporting Kubernetes-based or containerized environments.
• Exposure to compliance frameworks such as SOC 2 or ISO 27001.
• Experience integrating SaaS platforms via APIs.
• Knowledge of physical office network topology and hardware.

Culture & Benefits

• Comprehensive health package: 100% paid medical, dental, and vision insurance.
• Financial security: 401(k) with generous employer match and Employee Stock Purchase Program (ESPP).
• Family support: Paid parental leave, family-forming support via Carrot, and childcare via Kinside.
• Well-being: Mental wellness benefits through Spring Health and flexible PTO.
• Work environment: Casual culture with catered daily lunch at office and data center locations.