Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Managing technical success and product adoption for industrial ICS/OT security customers with an accent on relationship management and proactive technical guidance. Focus on optimizing SOC/SIEM workflows, conducting system health checks, and resolving complex technical challenges to ensure operational resilience.

Location: Remote (US). Eastern Time Zone preferred

Salary: $144,000 OTE

Company

hirify.global is a market leader in ICS/OT cybersecurity, dedicated to defending the industrial organizations that maintain critical modern infrastructure.

What you will do

• Act as a power user of the hirify.global Platform to help customers achieve their ICS security goals.
• Build and maintain strong relationships with key customer stakeholders and act as their primary technical advisor.
• Proactively resolve technical issues and provide guidance to ensure successful product adoption.
• Collaborate with internal sales, engineering, and product management teams to champion customer needs.
• Track key account metrics and communicate progress to both internal and external stakeholders.
• Identify service opportunities and training needs to improve the business unit's offerings.

Requirements

• 4+ years of experience in enterprise cybersecurity, specifically as a SOC analyst or cybersecurity engineer.
• Strong knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Proficiency with SOC/SIEM workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic).
• Understanding of network segmentation, secure remote access, and vulnerability management.
• Familiarity with SecOps concepts, including Event Triage, Incident Response, and Investigation.
• Must be based in the United States.

Culture & Benefits

• Remote-first work culture with global operations.
• Competitive equity package.
• Comprehensive benefits plan.
• Mission-driven environment centered on authenticity, transparency, and trust.