German-Speaking Customer Service Agent

TL;DR

German-Speaking Customer Service Agent (Customer Support): Providing high-quality support via live chat for a fast-growing European consumer brand with an accent on empathy, efficiency, and brand representation. Focus on resolving customer enquiries and complaints in German, maintaining accurate records, and ensuring a positive experience in an ecommerce environment.

Location: Must be based in South Africa, Namibia, Romania, or Turkey

Company

A global talent platform connecting professionals with innovative international companies.

What you will do

• Handle customer enquiries and complaints via live chat professionally and promptly in German.
• Resolve issues with empathy and efficiency to ensure customer satisfaction.
• Represent the brand voice accurately across all written interactions.
• Identify recurring issues or patterns and flag them to the wider team.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams to resolve complex customer issues end-to-end.

Requirements

• Native or near-native German proficiency is a firm requirement.
• Excellent written German skills with a clear, warm, and professional tone.
• Prior experience in an ecommerce environment.
• Background in customer-facing communication (chat, email, or phone).
• Ability to remain calm under pressure and handle difficult interactions professionally.
• Must be based in South Africa, Namibia, Romania, or Turkey.
• Availability to work primarily weekends with flexibility for non-standard weekday hours.

Culture & Benefits

• Fully remote position with flexible scheduling.
• Competitive hourly rate.
• Paid annual leave.
• Exposure to a fast-moving, high-growth consumer brand.
• Access to a wider professional community of 25,000+ global professionals.