Blue Planet Advanced Technical Support Engineer (Networking)

TL;DR

Blue Planet Advanced Technical Support Engineer (Networking): Providing technical support for the Blue Planet software portfolio and troubleshooting software and system-related issues with an accent on multi-product interoperability and product bug resolution. Focus on collaborating with R&D and PLM teams to improve product functionality and ensuring high customer satisfaction.

Location: Remote (Must be based in the US or Canada)

Salary: $65,500 – $104,700 (US) / C$67,100 – C$107,300 (Canada)

Company

hirify.global is a global leader in high-speed connectivity that prioritizes a flexible work environment and a people-first approach to technology.

What you will do

• Provide technical support to customers using the Blue Planet Software Portfolio, resolving complex software and system issues.
• Collaborate with Solution Experts, Global Engineering, and R&D teams to identify and fix product bugs.
• Develop effective workarounds to minimize customer dissatisfaction and address functionality gaps.
• Manage multi-product interoperability challenges between Blue Planet products and third-party software.
• Advocate for customer needs by providing feedback to PLM and R&D teams for future releases.

Requirements

• Bachelor’s degree in Network Engineering, Systems Engineering, Computer Science, or equivalent experience.
• Must be based in the US or Canada.
• Exceptional presentation and communication skills for high-pressure customer interactions.
• Strong organizational and time-management skills to effectively prioritize a heavy case load.
• Proficiency in documenting technical cases and tracking time accurately.

Nice to have

• Expertise in virtualization (VMware ESXi, KVM, XEN) and Linux/Unix operating systems.
• Knowledge of networking protocols including MPLS, IP, BGP, OSPF, and L2/L3 VPN.
• Proficiency in Python and Shell scripting.
• Experience with databases (PostgreSQL, MySQL, ClickHouse, Neo4j) and cloud technologies (Docker, Kubernetes).
• Relevant certifications such as CCNA, AWS, or Google Cloud.

Culture & Benefits

• Flexible work environment focused on individual growth and well-being.
• Comprehensive medical, dental, and vision plans.
• Retirement savings plans with company matching (401(K) in USA, DCPP in Canada).
• Employee Stock Purchase Program (ESPP) and Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.