Senior AIOps Engineer (Fintech)

Location: Shah Alam, Malaysia

Company

Razer is a global gaming lifestyle brand focused on revolutionizing the way the world games through high-performance hardware and software.

What you will do

• Design and implement intelligent automation solutions to reduce repetitive infrastructure and application support tasks.
• Develop tools and pipelines for automated incident triage, alert enrichment, and operational diagnostics.
• Enhance monitoring frameworks and build predictive dashboards for proactive reliability management of payment services.
• Implement predictive models and heuristics to identify early indicators of system failure and automate self-healing mechanisms.
• Develop capacity intelligence analytics to forecast workload growth and optimize infrastructure performance.
• Prototype advanced AIOps capabilities including log summarization, pattern clustering, and deployment risk analysis.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Data Science, or a related field.
• Minimum 5 years of experience in DevOps, SRE, Platform Engineering, or Operational Analytics.
• Strong understanding of distributed systems, cloud infrastructure, and reliability engineering principles.
• Proficiency in scripting or programming languages such as Python, Go, or Bash.
• Experience with monitoring and observability platforms and analyzing large-scale operational datasets.
• Strong troubleshooting, analytical, and problem-solving skills.

Nice to have

• Experience in Payment Gateway, FinTech, Banking, or high-transaction systems.
• Exposure to cloud platforms such as AWS, GCP, or Azure.
• Experience with container platforms, orchestration environments, and event streaming architectures.
• Knowledge of AI/ML tooling for anomaly detection and predictive analytics.
• Experience supporting regulated environments such as PCI DSS.

Culture & Benefits

• Opportunity to work across a global team spanning 5 continents.
• Gamer-centric #LifeAtRazer experience providing accelerated personal and professional growth.
• Inclusive and respectful workplace committed to diversity and equal opportunity.
• Collaborative environment focused on high-impact global missions.