Customer Service Engineer I (AV)

TL;DR

Customer Service Engineer I (AV): Performing field repairs, maintenance, and installation of AV and Cinema systems with an accent on board-level troubleshooting and audio signal processing. Focus on restoring system functionality at customer locations, providing technical training, and managing complex installations.

Location: Onsite in Cologne, Germany (Willingness to travel more than 80% of working time required)

Company

Global provider of award-winning light technology solutions and services that help partners and customers deliver unforgettable shared experiences.

What you will do

• Diagnose and research complex customer issues remotely and onsite to ensure timely restoration of system operation.
• Perform emergency repairs, planned maintenance, installations, and decommissioning of AV and Cinema systems.
• Execute technical activities under supervision, making problem-solving decisions within established procedures.
• Support the setup and build for pre-shows, demos, tradeshows, and live events.
• Maintain detailed documentation of work performed in accordance with Christie SOP and computer systems.
• Provide product and technical system training to customers to ensure effective operation of AV systems.

Requirements

• 2+ years of proven work experience in a technical customer service role within the AV industry or a related field.
• Minimum Technical/Electrical Degree or a Bachelor in Electrical Engineering.
• Ability to troubleshoot AV equipment at the board level using software, error logs, and service manuals.
• Knowledge of Audio Signal Processing and Audio I/O Implementation.
• Flexibility to work onsite on a permanent basis.
• Willingness to travel more than 80% of the working time.

Culture & Benefits

• Commitment to equality of opportunity regardless of age, disability, sex, gender, race, religion, or belief.
• Collaborative global work environment with local roots.
• Opportunity to work with leading-edge illumination products and high-quality technology solutions.